At Hasham Jewellery, customer satisfaction is extremely important to us. We carefully inspect every product before dispatch, but if you still face any issue, we offer a transparent and fair exchange policy to ensure a smooth shopping experience.
Please read the policy carefully before placing an order.
If you receive a product that is damaged, faulty, or different from what you ordered, please follow these steps:
Once your complaint is received, our team will review the evidence and respond within 1–2 business days.
If the claim is verified, the product will be exchanged, subject to stock availability.
The product must be returned to us within 1 day of claim approval.
We understand that sometimes preferences change. However:
Please review product descriptions and images carefully before placing your order.
To be eligible for an exchange, the following conditions must be met:
Damages caused by improper use, negligence, or mishandling are not covered
At Hasham Jewellery, we do not offer cash refunds.
Instead, we provide a fair exchange option where applicable. This policy helps us maintain product quality, hygiene standards, and fair pricing for all customers.
Refunds are not applicable for:
Customized or promotional products
A complete unboxing video is mandatory for all claims related to:
Claims without an unboxing video will not be accepted
All claims must be reported within 24 hours of receiving the parcel.
Claims made after this period will not be entertained, and Hasham Jewellery will not be held responsible.
